Customer Service


If you need to return  an item purchased from our site, please email with the ORDER # and style name and we will issue an Return Authorization # to you with instructions on where to send your return. 



  • Merchandise must be returned within 30 days
  • Merchandise must have all original tags attached, in their original form (NOT worn, altered, or washed).
  • We reserve the right to refuse a refund / exchange if the items have any signs of wear, alterations, misuse or damage
  • Off Island Studio llc does not guarantee the exchange or credit for a defective item. If you believe an item is defective please give notice to before sending the item back.
  • You may use a shipper of your choice for a full refund, less the original shipping cost. To insure we receive your return/exchange please request a tracking number from your shipper.
  • We are not responsible for lost returns or exchanges.
  • Original shipping and handling charges are not refundable
  • All Refunds are issued to the original payment method